![]() ![]() Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail. All recorders must reach v3.4.92 before proceeding further.Upgrading from v3.4.92 build 170518 or Older If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.īefore proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.Īfter upgrading to v4.X, the recorder database will need to be converted and optimized. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.Īs more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. View the most updated version of this document here: From selecting products, choosing the right lens, calculating storage & bandwidth, configuring devices, to backing up & playing back recorded files, Hikvision tools are designed to ease the daily job for our dealers, A&Es, system integrators and installers. If you have any questions or concerns about the official status of your Hikvision distributor, please contact Hikvision USA Customer Service at provides essential tools for our customers to promote operational and installation efficiency by shortening time spent on project planning, deployment and maintenance. As Hikvision warranty is void in this case, you must rely on the dealer for any service, support, and warranty of the “gray market” product. ![]() Restoring a “gray market” product to its original condition is a factory process and will result in a Chinese interface. Updating the firmware from this site can lead to several complications in those cameras, up to and including camera failure. If your camera has “CH” in the serial number, you are most likely using a “gray market” product. If you have purchased your Hikvision products from an online source or unauthorized distributor, they may not be compatible with the North American region’s firmware and are considered to be “gray market” product. If there is a discovery tool that you would like added to this report please comment below or email with the details.Please be aware that Hikvision products are region-specific and regionally supported. While this reports covers 41 manufacturers, it is not an exhaustive list. Although it does not provide the full functionality of Axis Camera Management the installer is only 0.98MB compared to 111MB.īelow is an image of Axis Camera Management, note the many options for configuration and management across the top, including bulk configuration, firmware updates, etc., not found in the IP Utility. Note that there are very options, just basic locating / addressing. In the image below Axis IP Utility is shown. Hikvision Tools (advanced) and Axis IP Utility (basic) vs. This varies from manufacturer to manufacturer, and some manufacturers provide both basic and advanced apps examples of this are Hikvision's SADP (basic) vs. Some provide basic utility such as discovery and addressing of equipment, while others provide more sophisticated features like camera management, bulk configuration, firmware updates, logging, and more. Manufacturer discovery tools provide varying levels of functionality. Below, Hikvision SADP detects an LTS branded cameras (called out in red). It is also typically safe to use original manufacturer discovery tools on OEM brands.įor example, Hikvision SADP will find LTS, Trendnet, W Box, as well as other OEM brands. Most OEMs use relabeled discovery tools, so most will generally discover other OEMs. Vicon / IQEye: Surveyor MKII Discovery Tool / IQ Finder.SnapAV: Luma Utility / Visualint IP Finder.LTS: Platinum IP Portal / Platinum Toolset.Hanwha / Samsung: Wisenet Device Manager.Canon: Canon Camera Management Tool (CCMT). ![]()
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